International Bearings Group of Companies - IB Care

Dear Sir / Madam

International Bearings Group of Companies is conducting this survey in order to provide more products and better services to our customers worldwide.

The information that you provide will be treated with utmost confidentiality. Your information will greatly help us to determine our marketing and business strategies and will also determine you, our valued customers' needs.

Your participation in this survey would be very much appreciated. We look forward to receive your completed survey. If you have any questions, please do not hesitate to contact us.

Thanks you.

IB Care

Salutation

Name

Telephone

Designation

Fax

Company

Address

Date

Country

Section 1 - General

1.1

How did you come to know about IB website?

1.2

What is the frequency of your usage?

1.3

What kind of information are you searching for?

Section 2 - User Interface

2.1

How do you like the look and feel of the IB website?

2.2

Do you find IB website structure and layout easy to use?

2.3

Are you satisfied with IB website on the overall?
If no, please elaborate below:

2.4

Please indicate, by checking the appropriate boxes, if IB website fall short of, exactly meet, or exceed your expectation: (You may skip those that are not applicable)

	Short	Meet	Exceed
Download time
Text
Image resolution
Online inventory
Navigation
Instructions

Section 3 - Features

3.1

What do you like most about IB website?

3.2

What do you like least about IB website?

3.3

Did you find what you are looking for?
If no, please elaborate below:

3.4

Please rate the following by checking on the appropriate boxes:

	Poor	Average	Good	Excellent
Colour Scheme
Content
Features
Organisation of date
"User-friendliness"

3.5

Will you return to IB website for your resources?
If no, please elaborate below:

3.6

Do you know that IB website offers links to different manufacturer's website for bearings specificiation and technical resources?

3.7

What other information or service would you like to be on IB website?

3.8

Did you encounter any dead links or errors when you are surfing the IB website?
If no, please elaborate below:

3.9

Are there any complaints / issues with IB website that was not resolved in a timely manner?

Section 4 - Product

4.1

What major brand of bearings are you currently purchasing? (Check all that applies)

Nachi	FYH	NMB	JNS
IJK	FAG	INA	Timken
Torrington	Fafnir	TWB	KRS
URB	SBC	RHP	Samick
Others: Please elaborate below

4.2

What related products are you using? (Check all that applies)

Mounting / Repair

Grease / Lubrication

Alignment

Condition Monitoring

Maintenance Management

Others: Please elaborate below

4.3

Please rank the major factors that may influence your purchasing decision? (1 being most important and 3 being least important)

Factor	1	2	3
Cost
Quality
Availability

4.4

How would you rate the product range that IB carries?

4.5

Please elaborate if there are any products which you or your company may be interested in.

Section 5 - Services

5.1

What related services are you outsourcing? (Check all that applies)

Mounting / Repair

Grease / Lubrication

Alignment

Condition Monitoring

Maintenance Management

Bearings Training Seminar

Others: Please elaborate below

5.2

If IB were to offer the services mentioned in 5.1, how likely are you to try them?

Very likely

Likely

Not at all: Please elaborate below

5.3

Please rate your overall experience of purchasing for IB.

Excellent

Good

Fair

Room for improvement: Please elaborate below

5.4

Please rate the after-sales support you received from IB.

Excellent

Good

Fair

Room for improvement: Please elaborate below

5.5

Are there any complaints / issues that was not resolved in a timely manner?

5.6

Would you like IB Care team to contact you?

Thank you very much for your valuable time, comments and continued support.